FAQ
Frequently Asked Questions
Find answers to common questions about our products and services
Serenvi is a modern beauty brand offering high-quality skincare tools designed to elevate your routine, enhance results, and promote healthy, glowing skin. Our tools are created for ease of use, effectiveness, and everyday self-care.
Standard shipping typically takes 7-12 business days. Express shipping options are available at checkout for faster delivery.
You can reach our support team at supportserenvi@icloud.com or via the contact form on our website. We respond within 24–48 hours.
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
Serenvi provides a curated selection of beauty tools such as facial sculpting tools, cleansing brushes, shavers, LED therapy devices, massage tools, and other innovative beauty gadgets.
No, we do not ship internationally, we only ship within South Africa but we plan to expand and in the future sell internationally.
Once your order ships, you’ll receive an email with a tracking link so you can follow your order in real time.